NEC IPK II – InMail Voice Mail System

User Mailbox MESSAGE NOTIFICATION

Note: This feature causes the voice mail system to call you at another phone number (typically cell phone) to notify you when you have a voice mail message at the office.

To set up this feature:

• Dial voice mail by pressing the MESSAGE button or dialing the voice mail pilot number (usually 200) and then your station number.
• After entering your security code press 0 (zero) for the main menu.
• Press ‘OP’ (67) for the mailbox options menu.
• Press ‘N’ (6) or <NOTIFY> softkey.

YOU ARE NOW READY TO SET OUTSIDE MESSAGE NOTIFICATION

• You will hear “Message notification is OFF, press ‘O’ to turn notification on”.

Press ‘O (6)’ or <ON> softkey.

• You will hear “Enter the hour you want message notification to begin using a two digit number followed by an ‘A’ for AM or ‘P’ for PM”.

Enter the time you want notification to start, then ‘A (2)’ or <ON> softkey or ‘P (7)’ or <PM> softkey.

• You will hear “Enter the hour you want message notification to end using a two digit number followed by an ‘A’ for AM or ‘P’ for PM”.

Enter the time you want notification to start, then ‘A (2)’ or <ON> softkey or ‘P (7)’ or <PM> softkey.

• You will hear “For an extension or telephone number press ‘N’, for a digital pager press ‘D’”.

For a telephone number, press ‘N (6)’ or <NUM> softkey.

For a digital pager, press ‘D (3)’ or <PAGER> softkey.

• You will hear “Enter the number you wish to notify. Press the pound key when you are done.

Enter the telephone number and either the ‘#’ (pound sign) or <OK> softkey. [ENTER THE NUMBER EXACTLY AS YOU WOULD DIAL IT – DO NOT DIAL THE LEADING ‘9’] If the number is 4 digits or less it will be an intercom call.

• You may now either hang up or press the <EXIT> softkey.

Answering a Message Notification Callout to a Telephone

1. Answer the callout at the programmed destination. If In-Mail does not hear your voice (or you do not speak), go to the step 2 to proceed.

2. Dial 1 to accept the Message Notification OR hang up to have the Message Notification call back later (typically one hour).

3. When you dial 1, you automatically log onto the subscriber mailbox that left you the Message Notification. If you do not log onto your mailbox, In-Mail will re-send your notification.

IPK II System Programming pertaining to message notification

1. Set up trunk routing (if not already done). Message Notification callouts use Trunk Group Routing (dial 9) when selecting outbound routes.
• 14-05-01 -Trunk Routing
• 14-06-01 - Trunk Group Routing

2. Set the maximum number on incomplete callout attempts.

o 47-01-14 - Number of Callout Attempts (Set how many times (1-99 attempts) In-Mail will retry an incomplete Message Notification callout. This total includes unacknowledged callouts, callouts to a busy destination, and callouts to an unanswered destination. This option applies to pager and telephone callouts. The default setting for this option is 5.

3. Be sure Message Waiting lamp for Subscriber Mailboxes is on.

o 47-02-08 – Message Waiting Lamp Enter 1 (Yes) to enable Message Waiting lamp. If Message Waiting lamp is disabled (0), Message Notification will not function.

Programming unique to Telephone Message Notification

4. Set the intervals In-Mail will wait between incomplete Message Notification callouts.

o 47-01-10 - Wait Between Telephone Callout Attempts - Set the minimum time (1-255 minutes) between telephone Message Notification callouts in which the destination answers, says “Hello,” dials 1 to acknowledge and then enters the wrong security code. (Default is 20 minutes)

o 47-01-11 - Wait Between Busy Telephone Callout Attempts - Set how long In-Mail will wait (1-255 minutes), after it dials a busy telephone callout destination, before retrying the callout number. (Default is 15 minutes)

o 47-01-12 - Wait Between RNA Telephone Callout Attempts - Set how long In-Mail will wait (1-255 minutes), after it dials an unanswered telephone callout destination, before retrying the callout number. (Default is 30 minutes)

There are three types of unanswered telephone callouts:

o If the callout rings the destination longer than the 47-01-13 Wait for Answer Non-Pager Callout Attempts option.

o If the destination answers, says “Hello” (or the system detects answer supervision) and then hangs up without dialing 1 to log onto their mailbox. This typically happens if someone unfamiliar with notification answers the callout, or if the callout is picked up by an answering machine.

o If the destination answers and then hangs up without saying “Hello.” This typically happens if someone unfamiliar with the notification answers the callout (like the above example), or if the call is picked up by an answering machine which insufficient outgoing message volume.

5. Set how In-Mail determines when a telephone callout rings without being answered.

o 47-01-13 – Wait for Answer Telephone Callout Attempts - If a non-pager callout rings the destination longer than this option (1-99 rings), In-Mail marks the call as unanswered (Ring No Answer) and hangs up. (Default is 5 rings)